hey, I'm freitas

software engineer

JavaScript, TypeScript, React, Next, Redux, NextJS, Vue, Nuxt, React Native Jest/Cypress/Playwright/Testing Library, NodeJS, CSS, HTML.

Implemented front-end with Next and Nuxt frameworks
Assisted clients improving their website increasing website traffic and potential leads through achieving "Good" ratings for all Core Web Vitals metrics
Implemented Google Analytics, providing the client with detailed insights into website traffic, user behavior

Shipped and maintained an mobile app for android and iOS that empowered clients to manage their bills, schedule support visits, and negotiate debts
Built a custom internet plan comparison tool that helps customers identify the optimal plan for their specific usage requirements.
Helped architect an desktop application for a new kiosk

Reduced workload for other departments by handling customer inquiries directly, freed up other departments like sales and engineering to focus on core activities.
Developed and implemented self-help resources that resulted in a decrease in support inquiries.
Identified and resolved technical bugs that significantly improved user experience and kiosk functionality.
Trained and mentored new support team members
Developed and implemented new processes and procedures to improve support efficiency.
Established positive relationships with customers, leading to positive reviews